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Questions
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| The Top 10 Questions You Need To Ask
Of Any Security Provider (And Why!) |
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| Are your systems serviceable by other security companies? |
The #1 question to ask. Avoid companies with "proprietary" systems, which tie you to
their servicing. If you're unhappy with that service, your only option is to replace the equipment.
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| Are you licensed? What type? |
Make sure they are licensed and specifically for the work they are doing for you.
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| How long have you been in business? |
This industry has extremely high turnover. Look closely at any company in business for less than
three years. Strong Systems? Operating continuously since 1993.
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| Will you provide three recent references? |
Given that references are handpicked, when checking them, ask the reference for names of other
customers they may know.
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| What's your warranty for parts and labor and is it in writing? |
While a one-year warranty is the minimum you should look for, many manufacturers have three- to
five-year warranties. This allows unethical companies to charge you replacement costs after 12 months, while incurring
no such costs themselves.
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| Can you provide proof of insurance? What are the limits? |
What if a company causes major damage to your property? Look for a minimum of $1,000,000 per occurrence.
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| How long will it take to do the job? |
Fast isn't necessarily ideal. A job complete too quickly can lead to sloppy wiring and cabling.
Has the provider considered the aesthetics of your property?
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| What's a typical service call response time? |
72 hours from call to arrival is reasonable.
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| What grade of equipment do you use? |
To maximize profits, some companies use equipment not "rated" for a particular installation.
And that can mean poor system performance when you need it most.
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| Does the customer or the company own the equipment? |
With a lease (company-owned system), you can often end up paying far more for the system than if
you bought it outright.
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